Storm Preparedness Information

A message from Dominion Power:
Dominion Virginia Power is preparing for this storm and we encourage customers to do the same.  This is a significant weather system and Dominion is closely monitoring weather forecasts and moving crews in advance of the storm to areas expected to be hardest hit by the event. Our crews and equipment are ready and we have called in additional resources.
Just in time for the approaching storm, Dominion has implemented several steps that will make it faster and easier for customers to report outages. The company has made it simpler for customers to report service interruptions and check on their status when using Dominion’s web site,, via their computers, smartphones or other mobile devices.


To report outages through one of these devices, all a customer needs is 10-digit telephone number associated with the account, and the last four digits of their Social Security number, federal tax identification number, or PIN. This information will be used to confirm the outages’ locations. Customers will also be asked for contact information to enable Dominion to obtain additional details regarding the outage if necessary.  Additionally, customers using smartphones will be automatically directed to a mobile website through which they can obtain outage updates and view power outages by city and county.


Customers who lose power can also report the outages through Dominion’s toll-free customer service line, 1-866-DOM-HELP (1-866-366-4357). The company will also issue periodic updates on FaceBook and Twitter (DomVaPower).
Important Numbers For Northern Virginia Residents:
Non-Emergency Information: If you are having an emergency, please call 911
The Fairfax County Non-Emergency number (703-691-2131); VA TTY NUMBER IS 711
However, if you have an emergency, please dial 911.

Shelter Locations: Call 2-1-1 for Shelter Location

Road Conditions: Call 5-1-1 for road conditions

Power Outages
Dominion Virginia Power outages and downed wires: 1-866-DOM-HELP (1-866-366-4357)
NOVEC (Northern Virginia Electric Cooperative) outages and downed wires: 1-888-335-0500 or 703-335-0500
Pepco outages: 1-877-737-2662; downed wires: 202-872-343

Downed Trees
Public roads: Virginia Department of Transportation: 1-800-FOR-ROAD (1-800-367-7623)
Parks: Fairfax County Park Authority: 703-324-8594
Public Areas: Fairfax County Urban Forestry: 703-324-1770
Private property: Removal is the property owner's responsibility. Be aware of the risk of chain saw injury during tree removal. Use a chain saw safely to clear debris. If a tree has hit your home, call your property insurance company before starting the removal process.

Fairfax Water: 703-698-5800 - 703-698-5613 (after hours)
Falls Church Water: 703-248-5071 - 703-248-5044 (after hours)

Rising water that threatens your safety, call 9-1-1
Storm flooding during regular business hours (Monday-Friday, 7:30 a.m. to 4 p.m.) - after-hours storm flooding emergencies that are not life threatening - 703-323-1211 and state that you are reporting a storm sewer emergency

Sanitary sewer flooding: 703-323-1211; If you have damp walls or floors, contact a water removal or restoration company
Sewer Breaks or Back-ups: 703-323-1211 or 703-250-2003

Septic System
Health Department: 703-246-2201

The Virginia state Bureau of Insurance offers free consumer guides entitled, "What to Do After an Insured Commercial Property Loss"', and "What to Do After an Insured Homeowners Loss". These guides are available at The Bureau of Insurance has staff specifically trained to handle disaster insurance questions and problems. Phone: 804 371 9185 or 804 371 9185 or 9691. The toll-free number is 1-877-310-6560.


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